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A Revolution in DNA Detection

Customer Services

The following information can be found in this section:


How to order

If you are based in the UK you will need to order our products through our UK distributors Alpha Labs ~ more information. If you are based in the rest of the world you can buy directly from the store section of this website using a Credit Card or via a Pro-forma Invoice. Alternatively you can:

~ Order via telephone on the following number:

+44 (0) 1223 496703


~ To order your product(s) via email, please use this email address:

orders@twistdx.co.uk


~ To order your product(s) via our fax pre-order form, please download the Order Form.


Payment options

If you are based in the rest of the world (non-UK location) you can buy directly from the store section of this website using a Credit Card or via a Pro-forma Invoice.

Alternatively you can call us on +44 (0) 1223 496703 or email orders@twistdx.co.uk


Delivery and Returns

Delivery should be within 2 – 3 weeks of placing your order or payment.  The majority of the time, it is much quicker than this. You will receive a notification upon placing your order with an expected delivery date.

Upon shipping your product from our site, you will receive a notification from the courier company with your tracking number.  We use FedEx for shipping internationally and Deliver Plus for all UK shipments.

Should you have any queries relating to your delivery, please feel free to contact us on helen@twistdx.co.uk

 

Returns

Should you have a problem with your kit upon receipt, then you should contact us on techsupport@twistdx.co.uk and we will be able to assist accordingly.