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A Revolution in DNA Detection

Customer Services

The following information can be found in this section:


How to order - UK

• Buy directly from the store section of this website using a credit card or pro-forma invoice. Alternatively:

• Order via telephone on: +44 (0) 1223 496703

• Via email: orders@twistdx.co.uk

• Via our fax pre-order form, please download the Order Form.


How to order - Rest of world

If you are based in the rest of the world (non-UK location) you can buy directly from the store section of this website using a credit card or via a pro-forma Invoice.

Alternatively, call us on +44 (0) 1223 496703 or email orders@twistdx.co.uk


Delivery and Returns

Delivery should be within 2 – 3 weeks of placing your order or payment.  The majority of the time, it is much quicker than this. You will receive a notification upon placing your order with an expected delivery date.

Upon shipping your product from our site, you will receive a notification from the courier company with your tracking number.  We use FedEx for shipping internationally and Deliver Plus for all UK shipments.

Should you have any queries relating to your delivery, please feel free to contact us on helen@twistdx.co.uk

Returns

Should you have a problem with your kit upon receipt, then you should contact us on techsupport@twistdx.co.uk and we will be able to assist accordingly.