Privacy Policy

1. General

1.1. TwistDx Limited (referred to below as “TwistDx,” “we,” “our” and “us”) is committed to protecting and respecting your privacy.

1.2. This Privacy Policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you do not wish to accept our Privacy Policy and/or our Terms of Use, you must not submit any information to us and you must leave this web site immediately.

1.3. For the purposes of the Data Protection Directive 95/46/EC (the “Directive”), the data controller is TwistDx Limited, Building 0, Unit 9A, Coldhams Business Park, Norman Way, Cambridge CB1 3LH, United Kingdom.

1.4. Our nominated representative for the purpose of the Directive is Helen Kent-Armes.

2. Information we may collect from you

2.1. We may collect and process the following data about you:
Information that you provide by filling in forms on our site (referred to as “our site”) including contact information such as your name, job title, and company or organisation's name, address, telephone number, fax number, and e-mail address. This also includes information such as credit card information, billing and delivery addresses provided at the time of registering to use our online ordering service, purchasing of any TwistDx products or requesting further services.

If you contact us, we may keep a record of that correspondence. We may also ask you for information if you report a problem with our site.
We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, user ID, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2.2. In accordance with our Terms of Use, we do not do not collect personally identifiable information from any person we actually know is an individual under the age of 13.

3. IP addresses and cookies

3.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our site administrators. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

3.2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. A cookie is a small data text file, which our site places on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a web site recognise a user as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. Cookies help us to improve our site and to deliver a better and more personalised service. They enable us:

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To speed up your searches.

To recognise you when you return to our site.

3.3. Most browsers are initially set up to accept cookies. If you prefer, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

4. Where we store your personal data

It may be necessary to transfer and store the personal information that we collect from you to other group companies or service providers located in a destination outside the European Economic Area ("EEA"). The information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. TwistDx will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5. Security

5.1. This site has security measures in place intended to protect the loss, misuse and alteration of the information under our control. All information you provide to us is stored on our secure servers. Any online payment transactions will be encrypted using SSL technology.

5.2. Where we have given you (or where you have chosen) a user ID and/or password which enables you to access certain parts of our site, you are responsible for keeping this user ID and/or password confidential. We ask you not to share a user ID or password with anyone.

5.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use reasonable procedures and security features to try to prevent unauthorised access.

6. Uses made of information

6.1. We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

We may carry out a credit check if you have applied for an account with us.

Confirmation of your use of a valid credit or debit card for your purchase.

To carry out our obligations arising from any contracts entered into between you and us, including sending you the goods that you have purchased and keeping you updated with the progress of your order.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

To keep you informed about new products and services that you request from us or which we feel may interest you, unless you inform us that you do not wish to receive our marketing messages.

6.2. We may contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you do not want us to use your data in this way, please tick the relevant box situated on the customer registration or customer order form on which we collect your data.

7. Disclosure of your information

7.1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 474 of the UK Companies Act 2006.

7.2. We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If TwistDx or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or duly authorised request from a governmental authority, or in order to enforce or apply our Terms of Use or Terms and Conditions of Supply and other agreements; or to protect the rights, property, or safety of TwistDx, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Your rights

8.1. You have the right to ask us not to process your personal data for marketing purposes (this is your “opt-out right”). We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your opt-out right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise your opt-out right at any time by contacting us by email at or by post: TwistDx Limited, Building 0, Unit 9A, Coldhams Business Park, Norman Way, Cambridge CB1 3LH, United Kingdom.

8.2. Our site may, from time to time, contain links to and from the websites of our partner networks, associations and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Access to information

The Directive gives individuals in the EEA the right to access information held about you. Your right of access can be exercised in accordance with the Directive by writing to us. It would be helpful if you could provide a brief description of the information that you would like from us. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

10. Changes to our privicy policy

10.1. We reserve the right to change, modify, add or remove portions of this Privacy Policy at any time. Any changes we may make to our privacy policy in the future will be posted on this page and, where we deem appropriate, notified to you by e-mail. We will alert you that changes have been made by indicating on the Privacy Policy the date it was last updated.

10.2. When you visit this web site you are accepting the current version of this Privacy Policy as posted on the site at that time. We recommend that users re-visit this Privacy Policy on occasion to learn of any changes.

11. Contact

Questions, comments and requests regarding this privacy policy are welcomed. If you wish to update your information, or if you have any questions or complaints about this Privacy Policy or the practices of this site, please send an e-mail to

Alternatively, you may write to us at:

Care of: Helen Kent-Armes
TwistDx Limited
Building 0,
Unit 9A,
Coldhams Business Park,
Norman Way,
Cambridge CB1 3LH,
United Kingdom