1.1. TwistDx Limited (referred to below as “TwistDx,” “we,” “our” and “us”) is committed to protecting and respecting your privacy.
1.3. For the purposes of the Data Protection Directive 95/46/EC (the “Directive”), the data controller is TwistDx Limited, Building 0, Unit 9A, Coldhams Business Park, Norman Way, Cambridge CB1 3LH, United Kingdom.
1.4. Our nominated representative for the purpose of the Directive is Helen Kent-Armes.
2. Information we may collect from you
2.1. We may collect and process the following data about you:
Information that you provide by filling in forms on our site http://www.twistdx.co.uk (referred to as “our site”) including contact information such as your name, job title, and company or organisation's name, address, telephone number, fax number, and e-mail address. This also includes information such as credit card information, billing and delivery addresses provided at the time of registering to use our online ordering service, purchasing of any TwistDx products or requesting further services.
If you contact us, we may keep a record of that correspondence. We may also ask you for information if you report a problem with our site.
We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, user ID, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. IP addresses and cookies
3.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our site administrators. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
3.2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. A cookie is a small data text file, which our site places on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a web site recognise a user as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. Cookies help us to improve our site and to deliver a better and more personalised service. They enable us:
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
4. Where we store your personal data
5.1. This site has security measures in place intended to protect the loss, misuse and alteration of the information under our control. All information you provide to us is stored on our secure servers. Any online payment transactions will be encrypted using SSL technology.
5.2. Where we have given you (or where you have chosen) a user ID and/or password which enables you to access certain parts of our site, you are responsible for keeping this user ID and/or password confidential. We ask you not to share a user ID or password with anyone.
5.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use reasonable procedures and security features to try to prevent unauthorised access.
6. Uses made of information
6.1. We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
We may carry out a credit check if you have applied for an account with us.
Confirmation of your use of a valid credit or debit card for your purchase.
To carry out our obligations arising from any contracts entered into between you and us, including sending you the goods that you have purchased and keeping you updated with the progress of your order.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To keep you informed about new products and services that you request from us or which we feel may interest you, unless you inform us that you do not wish to receive our marketing messages.
6.2. We may contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you do not want us to use your data in this way, please tick the relevant box situated on the customer registration or customer order form on which we collect your data.
7. Disclosure of your information
7.1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 474 of the UK Companies Act 2006.
7.2. We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If TwistDx or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
8. Your rights
8.1. You have the right to ask us not to process your personal data for marketing purposes (this is your “opt-out right”). We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your opt-out right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise your opt-out right at any time by contacting us by email at firstname.lastname@example.org or by post: TwistDx Limited, Building 0, Unit 9A, Coldhams Business Park, Norman Way, Cambridge CB1 3LH, United Kingdom.
8.2. Our site may, from time to time, contain links to and from the websites of our partner networks, associations and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
9. Access to information
The Directive gives individuals in the EEA the right to access information held about you. Your right of access can be exercised in accordance with the Directive by writing to us. It would be helpful if you could provide a brief description of the information that you would like from us. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
10. Changes to our privicy policy
Alternatively, you may write to us at:
Care of: Helen Kent-Armes
Coldhams Business Park,
Cambridge CB1 3LH,