Technical Applications Scientist
TwistDx Ltd is looking for a Technical Applications Scientist to provide pre and post sales technical support to TwistDx customers. You will have a PhD in a biological discipline and the desire to become an expert in the company’s isothermal DNA/RNA amplification and detection technology: Recombinase Polymerase Amplification (RPA). You will help customers wishing to use RPA to power laboratory, field and decentralised applications for digital, microfluidics/lab-on-chip, companion diagnostics, agriculture and defence. This is a great opportunity for someone who wants to play a major part in laying the groundwork for the technical support capability within the company. You can find published examples of customers varied uses of RPA at http://www.twistdx.co.uk/publications/
You will field all technical support queries via telephone, email and skype. These queries may entail quick answers to frequently asked questions, or more in depth analysis and a lengthier set of communications to answer technically complicated issues. You will manage all data and necessary reporting using the company CRM system.
You will be liaising with the R&D and sales & marketing departments in your day-to-day work. We would like you to develop a set of technical resources to lay the foundation for a suite of technical support offerings.
The ideal candidate will have experience in a customer-facing technical support role in a similar field and have a strong biological academic background.
To apply, please send your CV and covering letter to Janet@twistdx.co.uk quoting reference TAS12112015.
The role will be based at the company’s head office on the Babraham Research Campus, Babraham, Cambridge.