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Technical Applications Scientist

TwistDx Ltd is looking for a Technical Applications Scientist to provide pre and post sales technical support to TwistDx customers. You will have a PhD in a biological discipline and the desire to become an expert in the company’s isothermal DNA/RNA amplification and detection technology: Recombinase Polymerase Amplification (RPA).  You will help customers wishing to use RPA to power laboratory, field and decentralised applications for digital, microfluidics/lab-on-chip, companion diagnostics, agriculture and defence. This is a great opportunity for someone who wants to play a major part in laying the groundwork for the technical support capability within the company. You can find published examples of customers varied uses of RPA at

You will field all technical support queries via telephone, email and skype. These queries may entail quick answers to frequently asked questions, or more in depth analysis and a lengthier set of communications to answer technically complicated issues. You will manage all data and necessary reporting using the company CRM system.

You will be liaising with the R&D and sales & marketing departments in your day-to-day work. We would like you to develop a set of technical resources to lay the foundation for a suite of technical support offerings.

The ideal candidate will have experience in a customer-facing technical support role in a similar field and have a strong biological academic background.

To apply, please send your CV and covering letter to quoting reference TAS12112015.

The role will be based at the company’s head office on the Babraham Research Campus, Babraham, Cambridge.